Terms and Conditions
Please Read Carefully!
The following are important terms and conditions for services offered by The Small Business Website Guy. Before purchasing services, you must agree to these terms and conditions. We have tried to use simple everyday language. If anything is not clear, please feel free to contact us for clarification.
The Website Management Program
Details of what is included in the Website Management Program are found on the WMP page. In addition, please be aware of the distinction between maintenance and repairs/modifications.
The Website Management Program falls under the heading of maintenance. In this context, website maintenance is like maintenance on your car. Your car needs periodic oil changes, tuneups, fluid changes, checks of essential components, and other such services to keep it running smoothly. Your website is no different. Updates to WordPress, themes and plugins fall into this category. Regular backups fall into this category, as well. Security hardening and regular scanning for irregularities fall into this category, too. All these services are covered under your Website Management Program agreement.
Some of the tools used for maintenance are licensed to us. We have purchased these licenses and provide the plugins for purposes of maintaining the sites. As long as we have a continuing business relationship with an active maintenance program subscription, clients may use the plugins without additional charge. Upon cancellation of the subscription, all licenses revert to us and will be removed from the site. Clients may feel free to purchase their own licenses to continue to use the same plugins.
Just like when your car needs repairs or you decide to customize it in some way, if your website needs repair or modification, this is not covered by the Website Management Program and will be billed at our current hourly rate. The only exception to this is if we cause a problem with your site due to an update or some other maintenance service that goes awry, we will correct the problem at no charge.
We implement plugins and other security measures to try to prevent your site from being compromised. Please note that we cannot guarantee that your site will never be hacked or compromised. Security is a defensive battle and the bad guys are always one step ahead of the rest of us. While we keep up with the latest security issues, there is always the possibility that a new vulnerability will be found and exploited. In addition, the quality of code in themes and plugins varies considerably and often security flaws exist in them that are not discovered until they are exploited.
We will do everything we can to prevent security breaches of your site. If your site is compromised, we will do our best to clean up the mess and plug the security hole(s). If the site is damaged beyond our ability to handle it, we will refer you to a security service specializing in cleaning hacked sites. Our time spent on site cleanup will be billable at our current hourly rate.
We provide web hosting as a convenience for our clients. Our hosting accounts provide unlimited domains and email addresses. Disk space and bandwidth usage are metered and capped as we have a finite amount of each that we can allocate to hosting accounts. For most sites, this is adequate.
If your site needs unlimited disk space and/or bandwidth, we recommend you purchase a hosting account with our recommended hosting provider, A2 Hosting. Please visit the following link for more information. For shared hosting we recommend the Swift package or Turbo if your site needs more horsepower. A2 also offers VPS and dedicated server packages for larger sites. Please be sure to purchase Linux hosting and not Windows server hosting!
We provide domain registration services as a convenience for our clients.
Since none of the offered services involve physical goods, no returns are possible.
Refunds will be considered on a case-by-case basis. Monthly subscriptions may be cancelled at any time by the client or by us. If we cancel the account, we will refund the balance of the month’s subscription fee on a pro-rated basis. For Quarterly and Annual subscriptions, we will refund the remaining pro-rated balance paid if the subscription is cancelled by us prior to the next renewal.
Domain registration is not refundable as sales are final at all domain registrars. It is not possible to cancel a domain prior to the next renewal. It must simply be allowed to expire.
Report Abuse Policy
Acceptable Usage Policy
Please feel free to contact us with any questions regarding these terms and conditions.